Privacy Policy

This Privacy Policy ("Policy") explains how M-BASE Technologies (Pty) Ltd, operating under the brand "Silosset" ("Silosset", "we", "us", or "our" as applicable), collects, uses, shares, and protects information about you when you use our services through the website silosset.com (the "Site").

At Silosset, your privacy is our priority. We are committed to handling your personal data with care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant privacy standards.

By accessing or using our Services, you acknowledge and agree to the terms of this Policy. If you do not agree with this Policy, you must not use our Site or Services. For any questions or concerns regarding this Policy, please contact us at [email protected].

This Policy applies to all visitors, users, and others who interact with our Site or Services. We encourage you to review this Policy periodically to stay informed about how we are protecting your personal data.

2.1 Personal Data:
Refers to any information that relates to an identified or identifiable individual, such as name, email address, phone number, or any other data that can identify a person directly or indirectly.

2.2 Processing:
Any operation or set of operations performed on Personal Data, whether by automated means or not, including collection, storage, use, sharing, and deletion.

2.3 Controller:
Refers to Silosset, which determines the purposes and means of processing Personal Data collected through its Services.

2.4 Services:
Refers to the online platform, tools, and features provided by Silosset, including but not limited to asset registration, tracking, reporting, and integrations, as made available through the Site.

2.5 Site:
Refers to the website silosset.com and any subdomains or related domains used to access the Services.

2.6 Third Parties:
Refers to external entities, such as service providers or partners, that may process Personal Data on behalf of Silosset or independently as part of providing related services.

2.7 Consent:
Refers to a clear, affirmative action by which you agree to the processing of your Personal Data for specific purposes as outlined in this Privacy Policy.

3.1 Personal Information:
We collect personal details such as your name, email address, phone number, and other contact information when you create an account, communicate with us, or use our Services.

3.2 Account and Usage Data:
Information about your account activity and interactions with the platform, including login details, asset tracking data, and preferences. This helps us improve user experience and provide tailored features.

3.3 Payment Information:
If you subscribe to a paid plan, we collect billing details, payment method information, and transaction history. Payment information is processed securely by our third-party payment providers and is not stored on our servers.

3.4 Technical Data:
Details about your device and connection, such as IP address, device type, browser type, operating system, and access times. This information is used for analytics, security, and to ensure compatibility with our Services.

3.5 Cookies and Tracking Technologies:
We use cookies, web beacons, and similar technologies to collect data about your interactions with our Site and Services. For more information, see our Cookie Policy.

3.6 Voluntary Data:
Any additional data you provide voluntarily, such as feedback, survey responses, or support inquiries.

4.1 Account Creation and Management:
To create and manage user accounts, authenticate access, and maintain account preferences and settings.

4.2 Service Delivery and Improvement:
To deliver core functionalities of the platform, such as asset tracking, reporting, and integrations. Additionally, we analyze user interactions to improve the performance, features, and usability of our Services.

4.3 Security and Fraud Prevention:
To ensure the safety and security of your data, detect and prevent unauthorized access, and safeguard against fraudulent activities.

4.4 Communication:
To send important updates, notifications, and information about your account or our Services. This includes emails for service announcements, changes to our Terms or Privacy Policy, and responses to support inquiries.

4.5 Compliance with Legal Obligations:
To comply with applicable laws, regulations, and industry standards, as well as to fulfill legal requests, such as court orders or government inquiries.

4.6 Personalization:
To tailor your experience with customized recommendations, features, and settings based on your preferences and usage patterns.

4.7 Marketing (Optional):
With your consent, we may use your information to send promotional messages, special offers, and newsletters about our Services. You can opt-out of marketing communications at any time.

5.1 User Consent:
We process your personal data when you have given clear and explicit consent for specific purposes, such as receiving marketing communications or participating in optional surveys. You may withdraw your consent at any time without affecting the lawfulness of prior processing.

5.2 Contractual Necessity:
Processing is necessary to fulfill our obligations under a contract with you, such as providing access to our Services, managing your account, or processing payments.

5.3 Legitimate Interests:
We process personal data to pursue our legitimate interests, such as improving our platform, ensuring security, or communicating with you about updates to our Services, provided these interests are not overridden by your fundamental rights and freedoms.

5.4 Legal Obligations:
We process personal data to comply with applicable laws, regulations, and legal requests, such as tax reporting, fraud prevention, or responding to lawful inquiries from public authorities.

5.5 Vital Interests:
In rare circumstances, we may process your data to protect your vital interests or those of another individual, such as in emergencies or critical situations.

6.1 Third-Party Service Providers:
We share personal data with trusted third-party providers to facilitate our Services, such as payment processors, analytics platforms, and cloud hosting providers. These providers are bound by data protection agreements to ensure your information is handled securely and only for the purposes outlined in this Privacy Policy.

6.2 Compliance with Legal Requests:
We may disclose personal data to comply with legal obligations, such as court orders, subpoenas, or government requests. When possible, we will notify you before such disclosures unless prohibited by law.

6.3 Business Transfers:
In the event of a merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of the business transaction. We will notify you of any such changes and outline your rights in relation to the transfer.

6.4 Protecting Rights and Interests:
We may disclose personal data when necessary to protect the rights, property, or safety of Silosset, our users, or others, including enforcing our Terms of Service or preventing fraud.

6.5 Aggregated and Anonymized Data:
We may share aggregated or anonymized data that cannot be used to identify individuals, for purposes such as analytics, research, or marketing.

6.6 Your Consent:
We may share your data with third parties when you have explicitly given us consent to do so for specific purposes.

7.1 Use of Third-Party Services:
Silosset integrates with third-party services to provide enhanced functionality, such as payment processing, analytics, and cloud hosting. These services are essential to delivering a seamless user experience.

7.2 Data Shared with Third Parties:
Depending on the integration, we may share limited data such as account details, usage metrics, or payment information with third-party services. These providers are obligated to handle your data securely and use it only for the purposes specified by Silosset.

7.3 Responsibility for Third-Party Practices:
While we select partners carefully, Silosset is not responsible for the data handling practices of third-party providers. We encourage you to review their privacy policies to understand how your data may be processed.

7.4 Examples of Third-Party Integrations:
Examples of third-party integrations used by Silosset include:

• Payment processors for managing subscriptions and transactions.
• Analytics tools to improve platform performance and user experience.
• Cloud hosting services for data storage and service delivery.

7.5 User Control Over Third-Party Access:
In some cases, you may have the ability to manage or revoke access to third-party integrations through your account settings.

7.6 Changes to Integrations:
We may add, modify, or remove third-party integrations over time to improve our Services. Significant changes will be communicated to users as necessary.

8.1 What Are Cookies?:
Cookies are small data files placed on your device when you visit a website. They help us enhance your browsing experience by remembering your preferences, analyzing usage patterns, and delivering personalized content.

8.2 Types of Cookies We Use:

• Essential Cookies: These are necessary for the platform to function properly and cannot be disabled.
• Performance and Analytics Cookies: These help us understand how users interact with the platform, enabling us to improve performance and features.
• Functional Cookies: These enable enhanced functionality and personalization, such as remembering your preferences.
• Advertising Cookies: These are used to deliver relevant ads and track the effectiveness of marketing campaigns.

8.3 Other Tracking Technologies:
In addition to cookies, we may use web beacons, pixel tags, and other technologies to monitor user behavior and enhance our Services.

8.4 Managing Cookies:
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may impact the functionality of the platform.

8.5 Third-Party Cookies:
Some cookies on our platform are set by third-party services, such as analytics or advertising providers. These third parties may use the data collected for their purposes, as outlined in their privacy policies.

8.6 Consent to Cookies:
By using our platform, you consent to the placement of cookies and tracking technologies as described in this section. You may withdraw your consent at any time by adjusting your browser settings or contacting us.

8.7 Updates to This Section:
Changes to our use of cookies and tracking technologies will be reflected in this Privacy Policy. We encourage you to review this section periodically for updates.

9.1 Retention Periods:
Silosset retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements.

9.2 Criteria for Retention:
The retention period for personal data is determined based on:

• The type and sensitivity of the data.
• The purpose for which the data is collected and processed.
• Legal or regulatory requirements mandating retention periods.
• Your account activity, including the duration of your relationship with Silosset.

9.3 Deletion of Data:
When personal data is no longer necessary for the purposes it was collected, or if you request deletion (where applicable), we will securely delete, anonymize, or archive the data in compliance with legal and operational requirements.

9.4 Retention of Anonymized Data:
Aggregated or anonymized data that cannot be used to identify you may be retained indefinitely for research, analytics, or business purposes.

9.5 User-Controlled Data Deletion:
You may request the deletion of your personal data by contacting [email protected]. Please note that certain data may need to be retained to comply with legal obligations or for legitimate business purposes.

9.6 Legal Exceptions:
In some cases, we may retain personal data for longer periods if required by law, such as for tax, audit, or regulatory compliance.

10.1 Access to Personal Data:
You have the right to request access to the personal data we hold about you, including details of how we use it, and to receive a copy of this information in a readable format.

10.2 Correction of Inaccurate Data:
If any personal data we hold about you is incorrect or incomplete, you have the right to request its correction or update.

10.3 Deletion of Personal Data:
You can request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent and no other legal basis for processing applies.

10.4 Restriction of Processing:
You may request that we restrict the processing of your personal data under certain conditions, such as if you contest the accuracy of the data or object to its processing.

10.5 Data Portability:
Where applicable, you have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer this data to another controller where technically feasible.

10.6 Withdrawal of Consent:
If processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

10.7 Object to Processing:
You may object to the processing of your personal data where it is based on our legitimate interests or for direct marketing purposes.

10.8 Exercising Your Rights:
To exercise any of these rights, please contact us at [email protected]. We may request additional information to verify your identity and ensure your request is authorized.

10.9 Response Times:
We aim to respond to all valid requests within 30 days. Complex requests may require additional time, in which case we will notify you of the delay.

10.10 Legal Exceptions:
Certain rights may be limited under applicable laws. For example, we may retain data to comply with legal obligations or for legitimate business purposes.

11.1 Encryption:
All sensitive data is encrypted in transit using industry-standard protocols (e.g., TLS) and at rest using robust encryption methods to prevent unauthorized access.

11.2 Access Controls:
Access to personal data is restricted to authorized personnel who need it to perform their duties. We use role-based access controls and enforce strong authentication mechanisms.

11.3 Regular Security Audits:
We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security risks proactively.

11.4 Secure Infrastructure:
Our platform is hosted on secure cloud services with advanced firewalls, monitoring systems, and intrusion detection mechanisms.

11.5 User Responsibilities:
While we take every precaution to secure your data, we encourage you to protect your account by using a strong, unique password and enabling any additional security features we offer.

11.6 Breach Notification:
In the unlikely event of a data breach that affects your personal data, we will notify you and the relevant authorities promptly, as required by applicable laws.

11.7 Continuous Improvement:
We continually evaluate and enhance our security measures to keep pace with evolving threats and industry best practices.

12.1 Cross-Border Data Transfers:
Silosset operates globally, and your personal data may be transferred to, stored, or processed in countries outside your country of residence. These countries may have different data protection laws that may not offer the same level of protection as those in your jurisdiction.

12.2 Adequate Safeguards:
To ensure the security of cross-border data transfers, we implement safeguards in compliance with applicable laws, including:

• Standard Contractual Clauses (SCCs) approved by relevant regulatory authorities.
• Binding Corporate Rules (where applicable).
• Data protection agreements with third-party service providers to ensure your data is handled securely and lawfully.

12.3 Data Transfers to Third Parties:
When sharing data with third parties located in different jurisdictions, we ensure that these entities provide an adequate level of data protection as required by law.

12.4 User Consent:
By using our Services, you consent to the transfer, storage, and processing of your personal data in countries outside your own, as described in this Privacy Policy.

12.5 Your Rights:
Where applicable, you have the right to request further information about the safeguards we use for international data transfers. You may contact us at [email protected] for more details.

12.6 Updates to This Section:
Any changes to our international data transfer practices will be reflected in this Privacy Policy. We encourage you to review this section periodically to stay informed.

13.1 Minimum Age Requirement:
Silosset's Services are not intended for individuals under the age of 18 or the age of majority in their jurisdiction, whichever is higher. By using our Services, you confirm that you meet this age requirement.

13.2 No Collection of Children's Data:
We do not knowingly collect or process personal data from children under the age of 18. If we become aware that we have collected such data, we will take immediate steps to delete it.

13.3 Parental Responsibility:
Parents or guardians who believe that their child may have provided us with personal data should contact us at [email protected]. We will work with them to address the situation promptly.

13.4 Educational or Organizational Use:
If Silosset Services are used in educational or organizational contexts involving individuals under the age of 18, it is the responsibility of the organization to obtain the necessary parental or guardian consent.

13.5 Updates to This Policy:
Changes to our approach to children's privacy will be reflected in this Privacy Policy. We encourage parents and guardians to review this section periodically for updates.

14.1 Right to Update:
Silosset reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable laws. All updates will be published on this page with the revised "Effective Date".

14.2 User Notification:
For significant changes that materially affect your privacy rights, we will notify you by email, through the platform, or via a prominent notice on our website before the changes take effect.

14.3 Your Responsibility:
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data. Your continued use of our Services after updates have been made constitutes your acceptance of the revised policy.

14.4 Historical Versions:
Previous versions of this Privacy Policy will be available upon request by contacting us at [email protected].

14.5 Effective Date:
Changes to this Privacy Policy take effect on the date specified in the updated policy. If no date is specified, changes are effective immediately upon publication.

15.1 Privacy Inquiries:
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you can contact us using the details below:

• Email: [email protected]
• Mailing Address: 15 Axali Doeseb Street, Windhoek, Namibia

15.2 Data Protection Officer:
If applicable, you may also contact our Data Protection Officer (DPO) directly at [email protected].

15.3 Response Times:
We aim to respond to all inquiries and requests within 30 days. Complex requests or investigations may take longer, in which case we will provide you with updates on the progress.

15.4 User Responsibility:
Please include sufficient details in your inquiry to help us process your request efficiently, such as your name, contact information, and the nature of your request.

15.5 Escalation:
If you believe we have not adequately addressed your privacy-related concerns, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.